Kitty Haven Activity Center

Yes! This cat tree is built with sturdy materials and has wide platforms, making it perfect for cats of all sizes, including larger breeds.

Assembly typically takes about 20-30 minutes. All tools and easy-to-follow instructions are included for a quick setup.

Absolutely! The materials used are non-toxic and safe for your pet. The sisal posts are ideal for scratching, and the soft surfaces are perfect for napping.

For routine cleaning, simply vacuum the surfaces to remove dust and fur. The cushions and fabrics can be wiped with a damp cloth for a deeper clean.

Yes! This cat tree has multiple levels, perches, and hideaways, making it ideal for multi-cat households. Your cats can all enjoy their own space!

No, the tree is designed with a wide, stable base to prevent tipping. It’s built to be sturdy, even with active cats jumping or climbing.

Yes, the cat tree is made with high-quality, durable materials to withstand the wear and tear of everyday use, even with active cats. It’s built to last!

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
  
• Easily view your order status and order history
  
• Receive updates detailing our new releases and special promotions
  

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So please fill in your address in full detail; otherwise, the package may be returned to us, or your request may be ignored to avoid further issues.

Are there any exchange rates?

All of our transactions are based on EUR . If your credit card is based on another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?

If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Please note: Any order that has already been packed or shipped cannot be cancelled.

How do I set my shipping address?

Since our website and service are based in English, all information must be entered in English characters (including punctuation). If your address contains non-English letters, please replace them with similar English ones. For example: replace "ç" with "c".

Can I change my shipping address after placing an order?

Shipping addresses cannot be revised after the order has been processed or shipped. Please use your residential address instead of a vocational/workplace address, as we cannot control how long customs may hold your package.

When will my order arrive?

Delivery time depends on the shipping option you selected. Once your order has shipped, tracking information will usually be available within 24 hours, and we will email it to you the next day.

We are not responsible for delays caused by customs in your country.

How do I track my order?

We will email your tracking number as soon as your order has shipped (usually within one day).

You can also track your order here: Track Order

Can I use several discount codes in one order?

Promotion and discount codes cannot be combined unless otherwise stated.

What do I do if I have missing items in my order?

If something is missing, please contact us immediately.

When will my order be processed?

All orders are handled and shipped from our warehouse.

• Orders are processed Monday to Friday (not on weekends).
  
• Processing time: 2–3 business days from the order date.
  
• Orders are shipped the day after processing.
  

During holidays and sale seasons, extra processing time may be needed.

If you haven’t received tracking confirmation after 5 business days, please contact us.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 14 days of receiving your order.

Please provide:

• Your order number
  
• The reason for your return
  

Our customer service team will review the request and send instructions if approved.

Note: All returns must be in original condition with packaging intact. For final sale items, please check our Returns Policy.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days of receiving your order. Provide:

• Order number
  
• Photos of the item(s)
  
• Any reference numbers related to your package
  

We will do our best to resolve your case quickly.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will confirm via email once it’s processed.

When will I receive my refund?

All refunds are credited to your original payment method.

• Credit card refunds are sent to the issuing bank within 7–10 business days of receiving the returned item or cancellation request.
  
• Contact your bank/credit card company if the refund hasn’t appeared yet, as posting time may vary.