
The Cat Tower They’ll Love to Explore!
Comfort Meets Strength
See The Difference
92%
Users said cats played immediately after setup.
93%
Cats preferred the condos for resting, say users!
94%
Users saw less furniture scratching in one week.
95%
Users found assembly quick and easy.
96%
Cats played for hours with the dangling toys!
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Others |
|---|---|---|
| Endless Entertainment for Cats | ||
| Cozy Condos for Comfort | ||
| Sturdy & Safe Design | ||
| Protects Your Furniture | ||
| Easy to Assemble & Maintain |
Absolute Must-Buy!
FAQ
How long does it take to assemble the cat tree?
How long does it take to assemble the cat tree?
Assembly typically takes around 20-30 minutes with the included tools and clear instructions. No advanced skills required!
What materials is the cat tree made of?
What materials is the cat tree made of?
The cat tree is constructed from durable engineered wood and covered in soft faux fleece, providing a comfortable and sturdy play environment.
Is this cat tree suitable for large cats?
Is this cat tree suitable for large cats?
Yes, the tree is designed with spacious platforms and condos, making it suitable for cats of all sizes, including larger breeds.
Can this cat tree be secured to the wall?
Can this cat tree be secured to the wall?
Yes, we recommend securing the tree to the wall, especially for taller models, to ensure maximum stability and safety.
How do I clean the cat tree?
How do I clean the cat tree?
To clean, simply wipe down the surfaces with a damp cloth. For tougher stains, spot-clean with mild soap and water. Avoid soaking the materials.
Will my cat use the dangling ball?
Will my cat use the dangling ball?
Most cats love the interactive dangling ball! It's designed to engage their natural hunting instincts and keep them entertained.
Is the cat tree safe for kittens?
Is the cat tree safe for kittens?
Yes, the cat tree is safe for kittens. However, supervision is recommended, especially if the kitten is very small or playful.
Other Question
Other Question
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So please fill in your address in full detail; otherwise, the package may be returned to us, or your request may be ignored to avoid further issues.
Are there any exchange rates?
All of our transactions are based on EUR . If your credit card is based on another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note: Any order that has already been packed or shipped cannot be cancelled.
How do I set my shipping address?
Since our website and service are based in English, all information must be entered in English characters (including punctuation). If your address contains non-English letters, please replace them with similar English ones. For example: replace "ç" with "c".
Can I change my shipping address after placing an order?
Shipping addresses cannot be revised after the order has been processed or shipped. Please use your residential address instead of a vocational/workplace address, as we cannot control how long customs may hold your package.
When will my order arrive?
Delivery time depends on the shipping option you selected. Once your order has shipped, tracking information will usually be available within 24 hours, and we will email it to you the next day.
We are not responsible for delays caused by customs in your country.
How do I track my order?
We will email your tracking number as soon as your order has shipped (usually within one day).
You can also track your order here: Track Order
Can I use several discount codes in one order?
Promotion and discount codes cannot be combined unless otherwise stated.
What do I do if I have missing items in my order?
If something is missing, please contact us immediately.
When will my order be processed?
All orders are handled and shipped from our warehouse.
- Orders are processed Monday to Friday (not on weekends).
- Processing time: 2–3 business days from the order date.
- Orders are shipped the day after processing.
During holidays and sale seasons, extra processing time may be needed.
If you haven’t received tracking confirmation after 5 business days, please contact us.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 14 days of receiving your order.
Please provide:
- Your order number
- The reason for your return
Our customer service team will review the request and send instructions if approved.
Note: All returns must be in original condition with packaging intact. For final sale items, please check our Returns Policy.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days of receiving your order. Provide:
- Order number
- Photos of the item(s)
- Any reference numbers related to your package
We will do our best to resolve your case quickly.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will confirm via email once it’s processed.
When will I receive my refund?
All refunds are credited to your original payment method.
- Credit card refunds are sent to the issuing bank within 7–10 business days of receiving the returned item or cancellation request.
- Contact your bank/credit card company if the refund hasn’t appeared yet, as posting time may vary.